FAQ

I'm excited to finally be able to announce some big news.

 

 My Christmas ornaments will be featured in the 2020 Lifetime Christmas movie "The Christmas Edition" that will be released on November 15th, 2020. The movie features Carly Hughes, Rob Mayes, Marie Osmond and Aloma Wright.

I did the glassblowing in the film and was a double to musician / actor Rob Mayes in a few scenes. A lot of my work, mainly ornaments, are featured prominently in some of the scenes. The version of the Snowman ornament I sell is the same as featured in the movie, although my bulbs, icicles and other items were featured as well. 

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

 

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

Shipping

 

Unless specified in the description I ship within 24 hours of your purchase. Custom orders will take longer. I will contact you with turnaround times.

 

I try to ship using USPS 1st Class. This can be used for packages under 1 lb. For anything over 1 lb I ship Priority.

 

For items under 1 lb I can ship Priority, although the shipping fee will be more than the quoted price (as it is for 1st class). I charge what the USPS charges and can get you a quote upon request.  

 

Shipping times are generally 1 - 3 business days in the USA depending on your location. I will provide you with the tracking number as soon as I get it. 

 

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes


Buyers are responsible for any customs and import taxes that may apply. I can’t be held responsible for delays due to customs.

 

Returns and exchanges

I gladly accept returns and exchanges.
I ask that you  please contact me within- 3 days of delivery
Returns must be postmarked within- 7 days of delivery

 

Conditions of return


Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund will not include original shipping costs.

 

Please contact me if you have any problems with your order. I will do what I can to help you.

 

The following items can't be returned or exchanged


Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

-Custom or personalized orders

-Tutorials or other digital items.

-Memorial pieces incorporating cremains.